What's Included
- Return inspection — physical condition check against your criteria
- Photo documentation — for any return that may need customer follow-up or chargeback dispute
- Disposition — restock, refurbish, liquidate, donate, or dispose per your policy
- Inventory reconciliation — restocked items return to sellable inventory automatically
- Damage reporting — itemized monthly with photo backup
- Refund workflows — integration with your store's refund logic
Why It Matters
Apparel brands often run 15–25% returns. Consumer electronics, 10–18%. Even with conservative categories, returns are the #2 hidden cost in ecommerce after shipping. A 3PL that handles returns properly recovers more inventory, reduces customer service load, and gives you the data to fix root causes (wrong size guidance, misleading photos, defective batches).
Pricing
Returns at Reconxx typically run $3.00–$5.00 per return, with restocking included for items that pass inspection. Disposition fees (donation, disposal) priced separately. Bundles with our contract 3PL service often include returns at favorable rates.
Returns Reporting
You see every return in real time on your dashboard: SKU, reason code, inspection result, disposition. Monthly summary reports show return rate by SKU, top return reasons, and salvage value recovered.
Related: Contract 3PL · Shopify Fulfillment · FBA Prep